Practice Terms & Conditions (Effective 1 September 2025) Fee Structure As of 1 September 2025, the standard consultation fee will increase to R1 200 per 50–60 minute session. This is the first fee adjustment since the onset of the COVID-19 pandemic and aligns with guidance from the Health Professions Council of South Africa (HPCSA), encouraging parity between private practice fees and medical aid reimbursement rates. Most schemes currently reimburse between R1 100 and R1 400, and our rates remain within this professional standard. Future increases, if necessary, will be implemented incrementally over the next two years, with advanced notice. Clients receive electronic invoices after each session and may choose to either pay privately or claim through their medical aid. Cancellation Policy We request at least 24 hours’ notice for cancelled or rescheduled appointments. Cancellations with less than 24 hours’ notice, or missed appointments without notice, will be charged at the full session fee. Where possible, we may waive or reduce the fee if the slot is filled. Late arrivals exceeding 10 minutes may result in a shortened session, depending on clinical scheduling. Confidentiality & POPIA Compliance All personal and clinical information is protected in accordance with POPIA (Protection of Personal Information Act) and the HPCSA’s ethical standards. Records are securely stored and retained for a minimum of six years after therapy ends. Information is never shared without your written consent, except under the following conditions: - Risk of serious harm to self or others - A valid court order is received - Required ICD-10 information for medical aid billing - Legal obligations specified under South African law You are entitled to request access to your records or make corrections, within the limits of professional and legal constraints. Use of Medical Aid & ICD-10 Coding If you intend to claim from your medical aid, we are required to include an ICD-10 diagnostic code on your invoice. While this coding is necessary for reimbursement, we understand that some clients prefer to engage without diagnostic labelling. If so, you are welcome to opt for private payment — just note that medical aid reimbursement will not be possible without the required code. All coding decisions are made collaboratively, and only when clinically appropriate. Professional Ethics & Regulatory Compliance Our work is governed by the HPCSA Code of Conduct, including the following core principles: - Informed consent and transparent process - Respect for autonomy and human dignity - Competent, scope-bound practice - Routine clinical supervision and ethical reflection - Therapeutic boundaries and confidentiality upheld at all times